Any defective items can be returned for refund, replacement, or discounted/increased price due to substitution.
Please Email us within 5 days of receiving your parcel. Please attach photo(s).
All RMA must be returned with its original packaging and accessories.
Customer is responsible for return shipping charges.
Once we get your package, you'll get a refund or shipping number of parcel with your replacement product.
Please note, refund can't be done immediately by customer request after shipping number was provided.
Refund will be sent in case the parcel was stolen (no delivery in 60 days after shipping number was provided). Due to COVID-2019 60 days is extended to 120 days.
Order cancellation is only possible if your parcel is not shipped yet and your payment is still in authorization state (wasn't captured).
Once payment is authorized or parcel is shipped out order cancellation requests are not satisfied.
If you couldn't pick the order up or address was incorrect, you should pay return shipping fee and shipping back again.
COVID disinfection service is not refunded in case of return by customer mistake.
We don't accept returns or rejected packages, all rejected packages will be recycled without any refund to customers.
Any customs charges, taxes are not included in the price and should be paid, it's buyer's responsibility.
